Oops, things happen!
We pride ourselves in taking care of your possessions. Unfortunately, sometimes damages happen.
We apologize if an incident has occurred, please send us an email and one of our team members will follow up with you within 24 hours to begin the claim process. Please note you have 30 days from the initial service to make your claim. Please have the following information ready:
Description of the incident
Images of the incident/content
Purchase information of the content
Below is the outline of our Limitation of Liability and Warranty Agreement.
KLEINER SERVICES INC. WILL NOT LIABLE FOR ANY LOSS OF, OR DAMAGE TO, ANY PROPERTY OWNED BY OR UNDER THE CONTROL OF THE CLIENT (INCLUDING THE GOODS AND THE PREMISES) AND KLEINER SERVICES INC. WILL NOT BE LIABLE FOR ANY INJURY OR DAMAGE TO THE CLIENT OR TO ANY THIRD PERSON OR PROPERTY, REGARDLESS OF THE LEGAL THEORY ASSERTED. EVEN IF KLEINER SERVICES INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, KLEINER SERVICES INC.'S AGGREGATE AND TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED AMOUNTS ACTUALLY PAID BY THE CLIENT TO KLEINER SERVICES INC. UNDER THIS AGREEMENT.
The limitations contained in this part shall survive termination or expiry of this Agreement.
Possession coverage and insurance. Kleiner Services Inc. will do their best to transport items in the safest and secure way possible. Accidents do happen and the following is a basic breakdown of our coverage and exclusions.
Most possessions are covered at $ 0.60 per pound. The exclusions are listed below at Section 6.6
Kleiner Services Inc. does not offer replacement cost protection.
In order to put in a claim for damage the Client must have proof such as a picture of before and after of the product including an explanation of how the damage came about.
All boxes that are not packed by Kleiner Services Inc. are not available for coverage.
All pressboard and particle board furniture are moved at the Client's own risk (the manufacturers create these items to transport unassembled, if the item is assembled it's not meant for the stress of movement). All disassembly and re-assembly of furniture such as IKEA Furniture, as an example, is at the Client’s own risk. Kleiner Services Inc. does not take responsibility for furniture that as been disassembled and re-assembled by the client or other companies prior to Kleiner Services Inc.’s service team.
The following items are subject to exclusion from claims: (1) Items of extraordinary value over $1,000 that are not noted on our high value inventory. (2) Lamps, lamp shades, artwork, pictures, mirrors, statues which are not boxed by Carrier. (3) Any marble or glass, which is not crated or boxed by Carrier. (4) Items found broken in boxes that have not been packed and unpacked by Carrier. (5) Mechanical condition of audio/visual or electrical equipment, computers, and battery operated items in transit or storage. (6) Missing hardware for disassembled items, unless Carrier disassembles them. (7) Gold leaf plaster frames & chandeliers that are not crated by Carrier. (8) Pressboard or particleboard furniture. (9) Previously damaged and repaired items. (10) Previously damaged or loose veneer. (11) Furniture where original glue has dried out. (12) Any small, loose items such as keys, remote controls, etc., which are not in a box. (13) Plants (live, dried, or artificial). (14) If one item in a set is damaged, only that one item is covered by the insurance, not the entire set.
All claims must be submitted within 1 month of the initial service date.