An appropriate tip?

It's a stressful and challenging day not just for the customers but also for the movers. Moving is one of those things where to do it right, so many challenges need to be overcome. 

1. Getting to you. Before the movers even show up to your door they may have started up to an hour and half before your start to prepare the trucks check the supplies and check the truck so it's fully prepared for your move. 

2. After battling traffic and parallel parking a 30 foot truck they're finally at your door and ready to assess the work ahead of them. 

3. Since it's been almost a month from the time you've received your quote many things have changed. The number of boxes that was used may double and that easy move that you thought you had has have doubled in size. 

4. The movers will quickly form a human chain and used various dollies or ramps to load the boxes into the truck.   (If the boxes are overloaded or not stackable or sealed this will add more time to your move)

5. After the boxes are in the truck the movers will take the square furniture which has been wrapped with blankets and shrink wrapped. 

6. Next will be the couches beds and all the irregularly shaped pieces. Our Tetris Master Packer will Jenga in these irregular shaped furniture tightly into the truck.  (Packing a truck is one of the most challenging jobs in moving, More senior and experienced movers will usually pack the truck)

7. The most sensitive items like your TV and computers, which requires careful handling will be packed last. These items are loaded last and removed first to ensure the most care is taken for the most precious items. 

These steps will be reversed for unloading. 

After being enmeshed in a full day of lifting, sweating, laughing, problem solving and overcoming your move will come to an end. 

The skilled movers will tally up your bill and happily present it to you knowing they overcame quite an obstacle this day. 

Tipping may seem like an over thought at this point. I'm sure you've heard some rumours that all movers want is a couple of beers for the road or a slice of pizza. In reality, they are family guys who get a living wage.  They work hard and they can't pay their bills with pizza. A usual gratuity of 10-15% is appropriate for the moving world.  

If the movers completed a 4 hour move, $20-30 per person is an appropriate amount. If a move went 6-8 hours maybe a $40-50 per person is appropriate.   If your move stretched over a couple of days, then maybe $50 per day is an appropriate amount.   The tip is always relative to the duration of your move and the amount of work that was completed.

Always remember that tipping is optional! If the movers wowed you with their knowledge, your tips will be greatly appreciated.  For the movers, it's not just the money, it's the fact that you recognized their hard work, experience and professionalism being appreciated. 

Doing moving day in and day out is not an easy task. It's hard on the body and the mind. A tip from the client, is a reminder that they are doing a great job.

Your kindness will always be rewarded with hard work and positive attitude!

Managing Expectations!

Written by: Konstantin Kleiner

The inspiration for this blog came to me last time I did a quote. To protect the identity of my source I will use an alias, Doug and I will be Kon.


As I came to Doug's 3 bedroom house he was there with 2 dogs starting to pack for next month's move. This was off to a great start since a prepared person always has a smoother move. 

We did the walk around and saw his full 3 bedroom home. He had 3 bedrooms with 1 king and 2 queen beds plus various pieces upstairs. 

Downstairs had a baby grand piano, 2 separate couch sets, a dining set, and various shelving full of books and mementos. 

Doug told me he had been in the home for the last 13 years and is now downsizing to a 2 bedroom apartment. I quickly added up the volume of stuff and told him it would easily be a full day depending on some factors such as elevators parking and etc. 

Doug looked at me surprised. 
Doug: "Really?? It took me 3 hours to move in here." 
Kon: "Ohh, you mean unloading the truck on this side?"
Doug: "No, for the full move!"
Now it was my turn to be surprised! 
Kon: "Wow all this stuff in 3 hours? From 2 locations? How many movers?"
Doug: "Two movers and 1 truck!"
Kon: "Wow that’s amazing!"
Doug: "Ohh, and I also had 7 friends helping and we moved a bunch of stuff in our own vehicles."
Kon: "Ahhh, I see, okay that makes sense. Will your friends be coming to help you again?"
Doug: "No, that was 13 years ago, I can't ask them for that again. Plus, it was a really hard day."
Kon: "No problem, we can definitely help you here. It will be a full day of work with 3 guys and a 5 ton truck."
Doug: "So it will take longer then 3 hours?"
Kon: "Yes, it will be a full day especially with an elevator on the other side and a piano here. If you're well packed your move will go much smoother."
Doug: "Could I keep my budget under a certain amount?"
Kon: "If you're packed and only want to take the heavier items we would be happy to accommodate, otherwise you quote stays the same. 

This is a quick glimpse of erroneous expectations. Moving is a big job not just in the physical aspects but in the organization, time management and communication. 

Our job is to prepare our clients for the smoothest move possible. We do that by doing a full walk around, asking our clients about their moving history.  We consider the best access and any possible challenges our clients faced with their last move. After the walk around, we give our clients all the tips and suggestions, which may make a big difference on moving day.

Most important is staying hydrated and have snacks around during moving day.  The day goes by quickly and most clients will forget to eat something. No "h-angry" customers please,  keep those blood sugars and energy levels up!  Also communication with the movers throughout the day about any special requests!  
 

Consider Where You're Moving To!

Before you start packing, it's time to really think where you're moving to? 

The 2 most important questions are:    

  1. Will all this fit? 
  2. Do I still need this for the next stage of my life?

If you have access to the place you're moving into it's good to measure the space to see what will fit and what won't.  Consider the new space and all it's new advantages. If there's a built in closet maybe you don't need so many dressers or wardrobes.  If the new pantry is smaller it maybe that bookshelf can be repurpose as a wall pantry. 

Walking in the new spaces should give you great inspiration about where to put your beloved pieces and also how the new space may make some of your current furniture obsolete. 

If the new place can't house some of the older pieces maybe it's time to let them go. Whether it's selling them, donating them, or simply disposing of them.  It's simply good to start fresh.

Another great question is to consider the function of the piece.  If the new place has a gas stove maybe it is better to add direct bbq hook up and let the propane bbq go? Or get donate of some of the older books and magazines you don't read anymore. 

Asking these questions may make your packing and moving day considerably easier. 

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